Refund policy

Last Updated: September 6, 2026

We hope you love everything you order from Sunday Maisonette. If something isn’t quite right, we’re happy to assist with eligible returns.

Return Window

Return requests must be submitted within 7 days of delivery. The return window begins on the date your tracking information shows your order as delivered.

If your order arrives in multiple packages, the 7-day return window begins when the final package in your order is delivered.

Once your return request has been approved, your return must be shipped within 7 days of submitting the request.

Return Eligibility

To qualify for a return, items must be:

  • Unworn and in original condition
  • Returned with all original tags attached
  • Returned with the original clear garment packaging and SKU label

Items returned without meeting these requirements may be subject to a 20% restocking fee or may be declined.

Final Sale & Non-Returnable Items

For health, hygiene, and product-specific reasons, the following categories are final sale and cannot be returned:

  • Beauty
  • Bodysuits
  • Face masks
  • Intimates & lingerie
  • Jewelry
  • Swimwear
  • Items otherwise marked as Final Sale

These categories align with the non-returnable categories of our fulfillment partner.

Exchanges

At this time, we do not offer exchanges.

If you would like a different size, color, or style, you may return your eligible item and place a new order, subject to availability.

How to Start a Return

To request a return, please contact us at sundaymaisonette@gmail.com within 7 days of delivery.

Please include:

  • Your full name
  • Order number
  • Item(s) you would like to return
  • Reason for your return
  • Photos, if the item arrived damaged or incorrect

Please do not send your return directly to the address on your original package. Return instructions will be provided after your request has been reviewed.

Return Shipping

Customers are responsible for return shipping costs unless the item was damaged or there was a shipping error.

Original shipping and handling charges are non-refundable.

We recommend using a trackable shipping method and retaining your shipping receipt until your return has been completed.

Damaged or Incorrect Items

Please inspect your order as soon as it arrives.

If you receive an item that is damaged or incorrect, contact us within the 7-day return window with your order number and clear photographs of the item.

We'll review the issue and provide the appropriate next steps.

Refunds

Once your returned merchandise has been received and inspected, please allow time for the return to be processed. Our fulfillment partner currently advises allowing 5–7 business days after receiving the returned package for processing.

Once your return has been approved and processed, Sunday Maisonette will issue the applicable refund to your original payment method.

Please note that your bank or credit card provider may require additional processing time before the refund appears on your account.

U.S. Orders Only

At this time, our return service is available for orders shipped within the United States only. Orders shipped outside of the United States are not eligible for returns through our current fulfillment partner.

Questions?

We're here to help.

For questions regarding a return or an existing order, please contact:

Sunday Maisonette Customer Care
sundaymaisonette@gmail.com

Please include your order number so we can assist you as quickly as possible.